Refund / Returns Policy

 

Standard Products (Purchased via our Website)

Thank you for purchasing from MyBoonies.

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn and in the same condition that you received it

  • The item must be returned in its original packaging

  • Proof of purchase must be provided

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement depending on your payment provider.

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

We cannot accept returns if:

  • The item has been used, worn or damaged after delivery

  • The return request is made more than 14 days after receiving the item

Please note that our hats are not designed for prolonged exposure to water. The copper vents used in some of our hats may deteriorate if exposed to water for extended periods, particularly salt water.

If you have any questions, please contact us at:
info@myboonies.com

Custom Products (Club, School, University & Corporate Orders)

Due to the bespoke nature of our products, custom orders are non-refundable and cannot be returned.

All custom designs are approved by the individual placing the order prior to production. It is the responsibility of the customer to ensure that all designs, colours, logos, spelling and details are correct before confirming the order.

Once production has begun, orders cannot be cancelled or refunded.

By confirming a custom order, the customer acknowledges that the design proof and specifications have been reviewed and approved for production.

We are limited to specific fabric colours and materials available from our manufacturers. While we always aim to match club, university or brand colours as closely as possible, exact colour matching cannot be guaranteed. We will select the closest available match based on the materials available.

Colours shown in digital mockups, proofs or on screens may vary slightly from the final physical product due to differences in screen displays, lighting and manufacturing processes.

Due to the nature of custom manufacturing, slight variations in colour, stitching, fabric texture, logo placement and sizing may occur. These variations are considered normal and are not regarded as defects.

The individual placing the order is responsible for reviewing and approving all designs, colour selections and specifications before confirming production, and for communicating these details to any group, club or organisation they are ordering on behalf of. MyBoonies is not responsible for incorrect sizing selections or individual preferences within group orders.

If a product arrives faulty or damaged, please contact us within 7 days of delivery with photographs of the issue. We will review the claim and, where appropriate, arrange a replacement or refund.

We process a large number of custom orders each month. Any production timelines or lead times provided by our account managers are estimates only. While we aim to meet these timelines wherever possible, delays may occasionally occur depending on production volumes and logistics.

Refunds will therefore not be issued for orders that arrive earlier or later than estimated production timelines, unless otherwise agreed in writing.

Custom orders are considered bespoke goods and are therefore exempt from the standard 14-day cancellation rights under UK consumer protection regulations.